News

Customer Service: A Thing of the Past?

In this day and age where there is a push for business to automate processes and minimize operating costs, consumers are often forced to accept sub-par customer service as “just the way it is.” We’ve all been there in one form or another; a rude clerk in a store, lengthy wait times on the phone, or difficulty making the connection to speak with a live human that can (and actually will) solve your issue. How can businesses operate like this, and when did we get to this point?

Humans crave interaction, and perhaps more importantly, we need to know our time and patronage is valued by those with whom we CHOOSE to do business. All of us as consumers deserve better options. Being forced to expect a lack of customer service as the norm is simply unacceptable.

We strive to offer something different here at FYP. When we take on a metal project, our goal is for the customer experience to exceed your highest expectation. We want to be your go- to full service metal fabrication experts. We take pride in the quality of the cuts we make with our CNC plasma cutter, and we brag about our heavy duty hydraulic break and its capabilities to bend metal  Our customer’s satisfaction is paramount, and we will work hard to earn your business.

We answer our own phones, check our emails, do the heavy lifting, and custom make every project. We keep our customers posted on the progress of their job, and even send pictures along the way. If your looking for a place to take your custom metal projects that will value your business time and time again, look no further…We are here and looking forward to developing a relationship with you and serving all your metal fabrication needs.